Project Support

Project Support

Project Support

With upfront hourly/daily rates and bundles for all project sizes, Moodle support is always available how (and when) you need it.

With upfront hourly/daily rates and bundles for all project sizes, Moodle support is always available how (and when) you need it.

With upfront hourly/daily rates and bundles for all project sizes, Moodle support is always available how (and when) you need it.

Startup Support

  • Set up support

  • Config assistance

  • Tool use help

Just want a boost at the beginning? Not sure what Moodle support you’ll need going forward? Our QuickStart bundles offer an affordable range of short-term solutions.

Not everyone is keen to make an annual commitment, so a Moodle Startup bundle lets you test requirements first. If you don’t know where you stand, you won’t know what you need, so choose a Basic, Core or Premium QuickStart for a better idea of what type of Moodle support will suit you long term.

Set up support

If you’re not sure where to start or what you need to do, raise a ticket in the helpdesk and we’ll walk you through it.

Config assistance

If you run into problems configuring settings, raise a ticket in the helpdesk with the details, and we’ll fix it for you.

Tool use help

If you’re struggling with a feature or function, raise a ticket in the helpdesk for clear instructions on what to do.

Flexible Support

  • Full application support

  • Custom development

  • Consultancy services

Planning something big? Want a wide range of Moodle services, but not the individual fees? A fixed-hour flexible support parcel gives you the cost-efficiency you need.

If your project is complex but you want easy-to-organise support, pick a Flexi level. Designed to cover all the Moodle essentials, you’ll get full Moodle/IOMAD application support, custom development (if you want it) and consultancy (if you need it). With no restrictions on where the hours are used, you have total control over allocation.

Application support

Get everything offered in an annual support agreement, for as long as you have project hours available.

Custom development

Each area of development gets a unique specification, with time-required applied to available hours.

Consultancy services

All project calls and scoping discussions are tracked, then time-taken applied to your project hours total.

Refresh Combi

  • Moodle health report

  • Application support

  • QuickStart+

Moodle site needs a refresh, but not sure where to start? A Health Check gives you the roadmap, while QuickStart combinations help you achieve your goals.

Start with an assessment of your Moodle site as it stands, then use the report analysis and recommendations to plan site upgrades and improvements. With your chosen Refresh level, you then get Moodle application support until the hours run out. Need more time to achieve your goals? Add another QuickStart!

Health check

Get an actionable site report that covers architecture assessment, code analysis, and improvement recommendations.

Application support

Your Launch level support hours will kick-start your project, with completion planning based on time-taken.

QuickStart+

Need more support but you’ve run out of hours? Pick another QuickStart bundle to take you over the finish line.

QuickStart Basic

£550 ex VAT
  • 5 hours
  • (Valid for 6 months)

QuickStart Core

£1050 ex VAT
  • 10 hours
  • (Valid for 6 months)

QuickStart Premium

£1500 ex VAT
  • 15 hours
  • (Valid for 6 months)

Flexi Basic

£5500 ex VAT
  • 50 hours
  • (Valid for 12 months)

Flexi Core

£10500 ex VAT
  • 100 hours
  • (Valid for 12 months)

Flexi Premium

£15000 ex VAT
  • 150 hours
  • (Valid for 12 months)

Refresh Basic

£895 ex VAT
  • Health Check
  • 5 hours of support
  • (Valid for 6 months)

Refresh Core

£1395 ex VAT
  • Health Check
  • 10 hours of support
  • (Valid for 6 months)

Refresh Premium

£1845 ex VAT
  • Health Check
  • 15 hours of support
  • (Valid for 6 months)

  • Our services are modular, so you can build an agreement that suits you best

  • Our pricing is resource-based (GB or time) so you only pay for what you need

  • Our business is built on the OSS ethos and dedicated to open-source solutions

Custom Development

Is Moodle your choice, but you need it to do more? From small tweaks to big changes, plugins to activities, we have the knowledge and experience to help you create the ideal LMS.

Moodle Support

With annual agreements in a variety of flavours and fixed-hour bundles for more short-term requirements, Moodle help is always available, just the way you want it.

Consultancy Services

Want a scoping exercise, advice on infrastructure, or the full build and implementation of your site? Consultancy hours can be flexibly applied to meet specific needs.

Got general questions about how things work? Our FAQ page covers the basics.

Want to ask something specific? You can raise a ticket directly in our Helpdesk system.

Prefer a contact form? Fill in the details, and a ticket will be raised automatically.