Moodle Support

Moodle Support

Moodle Support

With annual options, daily rates, and fixed-hour project bundles, Moodle support is always available exactly when you need it.

With annual options, daily rates, and fixed-hour project bundles, Moodle support is always available exactly when you need it.

With annual options, daily rates, and fixed-hour project bundles, Moodle support is always available exactly when you need it.

Hosted support

All hosted clients get the Quick Fix Promise, but if you need more than the Fair Use terms cover, choose one of our Moodle Hosted support agreements for annual peace of mind.

Remote support

For those who self-host or host with a third party, a Remote Moodle support annual agreement means that when you need help with your installation, there’s expertise on hand.

Startup support

If you only want something short-term or just need a boost to your Remote or Hosted agreement, pick a fixed-hour QuickStart bundle that matches your Moodle support needs.

  • Helpdesk available during office hours, Mon-Fri 9:30-5:30 (UTC/UTC+1)

  • Support for tool use, configuration, feature setup, course and admin settings

  • Assistance with optional Moodle plugins and ELD-installed third-party plugins

  • Reactive corrective maintenance, root-cause analysis, and bug fixes

  • Version upgrades (on request) for new major and stable branch releases

  • Help with data migration between releases, error messages, and alerts

  • Automatic application security patching and bug fixes for all installations

  • Remote Moodle support provided via shell access or server control panel

  • Dedicated static IP address or VPN available for Remote support clients

Remote pre-checks

Remote Moodle installations must pass a pre-check before support can be initiated. If there are issues impacting your system’s health, we’ll quote for the work required to resolve them, and only on completion will the agreement be live.

Integration services

To get more from your Moodle, consider Moodle.org plugins, Certified Integrators like BigBlueButton and LearnerScript, or request a custom plugin to do something totally new. Integration costs are based on time-required (Basic Rates).

Plugin pre-checks

Any third-party custom plugins must pass a pre-check before being installed on our servers. Any configuration or performance issues which result in support requests or corrective action will incur a charge (Basic Rates).

Bronze

£2175 ex VAT
  • 2 hours per month (avg.)
  • (Per year)

Silver

£3065 ex VAT
  • 3 hours per month (avg.)
  • (Per year)

Gold

£3765 ex VAT
  • 4 hours per month (avg.)
  • (Per year)

Remote24

£2175 ex VAT
  • 2 hours per month (avg.)
  • (Per year)

Remote36

£3065 ex VAT
  • 3 hours per month (avg.)
  • (Per year)

Remote48

£3765 ex VAT
  • 4 hours per month (avg.)
  • (Per year)

QuickStart Basic

£600 ex VAT
  • 5 hours
  • (Valid for 6 months)

QuickStart Core

£1150 ex VAT
  • 10 hours
  • (Valid for 6 months)

QuickStart Premium

£1650 ex VAT
  • 15 hours
  • (Valid for 6 months)

Hourly

£125 ex VAT
  • (Pre-payment)

Half-Day

£500 ex VAT
  • (Pre-payment)

Daily

£1000 ex VAT
  • (Pre-payment)

  • Our services are modular, so you can build an agreement that suits you best

  • Our pricing is resource-based (GB or time) so you only pay for what you need

  • Our business is built on the OSS ethos and dedicated to open-source solutions

Project Support

Just need a bit of startup help, or are you planning complex customisations? Choose from a range of hourly bundles for Moodle support without the long-term commitment.

Hot Standby DR

All annual hosting has Warm Standby as standard, but dedicated server clients have the option to upgrade to Hot Standby, speeding recovery up to a matter of minutes.

Moodle Hosting

Our Moodle hosting packages are designed for cost-efficient growth, letting you scale up the levels as usage dictates, so you only ever pay for the space that you need.

Got general questions about how things work? Our FAQ page covers the basics.

Want to ask something specific? You can raise a ticket directly in our Helpdesk system.

Prefer a contact form? Fill in the details, and a ticket will be raised automatically.