IOMAD Support
e-Learn Design offer a range of technical support services for the Moodle and IOMAD e-learning management systems.
Hosted Support
To cover everything Moodle and multi-tenancy, choose a Hosted IOMAD Support agreement.
Although IOMAD sites hosted on e-Learn Design servers already have 12 hours of support included, you may need a little extra help. So, as well as everything covered in our Moodle support agreements, we also offer IOMAD-specific guidance which includes:
Remote Support
If you self-host or use a third-party provider, you can still get support from e-Learn Design.
Designed for those who don’t host their IOMAD installations with e-Learn Design, remote IOMAD support agreements offer the same peace of mind as Hosted IOMAD Support. The only difference is how we get you on board…
Bronze
- Average 2 hours / month
Silver
- Average 3 hours / month
Gold
- Average 4 hours / month
Remote 24
- 24 hours / year
Remote 36
- 36 hours / year
Remote 48
- 48 hours / year
Hourly
Half-Day
Daily
2 hours
- Valid for 4 weeks
3 hours
- Valid for 4 weeks
4 hours
- Valid for 4 weeks
Integration
If you want to integrate your IOMAD site with third-party software, e-Learn Design can do that, too!
e-Learn Design can set up an integration with any of the modules listed on Moodle.org. As well as BigBlueButton, WooIOMAD, the branded Moodle Mobile App and WordPress, we can install other optional third-party modules including LearnerScript and Mahara. Alternatively, we can create custom integration plugins to your personal specifications.
Migration
If you would like to migrate to IOMAD from Totara, Workplace or another LMS, then e-Learn Design can help.
Migrating your installation isn’t just about shifting the tech – the courses, users and company information need a seamless transition, too. If you’re considering a move from your current LMS but are unsure of how it might impact your existing system, then we can anticipate the areas that might need some attention.
Startup Support
Just need a boost at the beginning? Our Startup bundles can help you get off the ground.
Not everyone is keen to make an annual commitment, so QuickStart and Launch Bundles can be combined to cover you when you’re starting out. If you don’t know where you stand, you won’t know what you’ll need, so e-Learn Design gives you the opportunity to test your support requirements before making a decision.
QuickStart Basic
- 5 hours
- Technical & pedagogical support
- Valid for 6 weeks
QuickStart Core
- 10 hours
- Technical & pedagogical support
- Valid for 6 weeks
QuickStart Premium
- 15 hours
- Technical & pedagogical support
- Valid for 6 weeks
Launch Basic
- 8 hours
- Technical & pedagogical support
- Valid for 12 weeks
Launch Core
- 12 hours
- Technical & pedagogical support
- Valid for 12 weeks
Launch Premium
- 16 hours
- Technical & pedagogical support
- Valid for 12 weeks