Signing up with ELD

Choosing a Moodle services provider can be a slog, particularly if you’re new to e-learning. Quite apart from figuring out what the terminology all means, you’ll need to be able to pick an appropriate hosting package, investigate support options, identify potential technical requirements, and compare the various costs… And as part of the process, you’ll naturally be assessing the potential providers themselves.

Why choose e-Learn Design?

We’re the Moodle experts; you’re the subject matter expert in your field. Our job is to provide the technical know-how that gets your expertise online in a powerful and engaging learning experience. And we’ve been doing just that – in a wide range of sectors – since 2007.

  • We value transparency. That’s why our prices are all clearly listed, so you know exactly what you get, for how much, and for how long – no hidden costs, no pricey extras.

  • We prioritise cost efficiency. Both for ourselves and our clients. We won’t sell you something you don’t need, and our scalable services are designed to suit all budgets.

  • We believe e-learning is a right, not a privilege. Everything we do is focused on helping you get your learning online as efficiently and effectively as possible.

How do I sign up for services?

e-Learn Design is a Certified Moodle Partner dealing with commercial requests on Moodle’s behalf. That might seem like a mouthful, but everything else is easy to digest. And as we like to keep things simple, here’s the process – from first contact to completion.

1. Get in touch.

Tell us in writing what you’re planning, and we’ll send you details on how we can help. Read them over, have a think, and if you want a call to talk options, we’ll arrange a convenient time via email.

2. Have a quick call (if you want one).

These usually last between 30 and 60 minutes, and you’ll be speaking to a Moodle expert, not a salesperson, so you can be assured of practical answers to any questions you may have. If you don’t need a call, skip to…

3. Request a Quote.

We won’t ask for your budget unless your needs are very complex. Our services are modular, and our prices clearly published, so the Quote is just confirmation in writing of exactly what you’d be getting.

All look good? Keen to get Moodling? Then the last few steps are quick…

5. Once you accept the Quote, we’ll send you logins to our Moodle Space to accept our data and security policies.

6. If you’re migrating an existing site, we’ll coordinate a day/timeslot to mitigate downtime impact; if it’s a new installation, set-up will be within 24 hours of Quote acceptance (M-F*).

7. As long as you’ve accepted our data and security policies, as soon as the site is live on our servers, we’ll send you access logins and raise an invoice.

8. You’ll get clear instructions for any other tasks that might be required to complete onboarding, but this page covers the basics

* Excluding Scottish public holidays

ELD service FAQs

We use a resource-based model (pay for what you use) rather than a SaaS model (pay based on how many people are using it), so everything is priced by the resource required (either GB or time). We categorise/bundle for ease of comparison, and build-in volume discounts, depending on the service. An overview of all prices can be found here.

Neglecting to run a pre-check can mean that any non-compatibility or configuration issues might impact your site and our ability to provide you with your chosen services. As pre-checks are part of the onboarding process, there is no charge for the check itself. If there are issues that need to be corrected, however, you will be quoted for the time required to do so.

Yes. If you take out a one-year agreement, the prices are as advertised at the time of acceptance. When we need to increase our rates, any renewal invoice will have these changes applied. If, however, you choose a two-year or three-year agreement, you’ll enjoy a 10% or 15% discount*, and your annual hosting payments will remain the same until the end of your term.

* Extra disk space not included in discounted rates. Ts & Cs apply.

Got general questions about how things work? Our FAQ page covers the basics.

Want to ask something specific? You can raise a ticket directly in our Helpdesk system.

Prefer a contact form? Fill in the details, and a ticket will be raised automatically.